Automotive Service Manager – Monument


CHRISTIAN BROTHERS AUTOMOTIVE

Company Description

Christian Brothers Automotive – Ranked the #1 Automotive Service Franchise and #2 Overall Franchise Chain In AmericaForbes, July 2019!!!

Our mission is simple – Love your neighbor as yourself. 

Christian Brothers Automotive was built on the basic principle that honesty and integrity should be the driving force behind the business.  Our facilities are owned and operated by our valued franchisees and are equipped with technology normally only found in newer dealership service centers.

With this combination, you can enjoy a clean, upbeat work environment with access to the tools you need to get the job done right the first time.

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Job Description

Location: Monument

Job TitleAutomotive Service Manager

Location: 16130 Jackson Creek Parkway, Monument, CO 80132

  • Do you have a passion for the automotive industry?
  • Do you like helping people?
  • Are you goal oriented
  • Do you like a fast paced, challenging work environment?
  • Would you like every weekend off to spend more time with your family and friends?

If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

Apply Now and take pride in where you work!

Position Summary:

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle.  You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Essential Duties and Responsibilities:

  • Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
  • Take necessary corrective and/or disciplinary action for employee non-compliance.
  • Manage office and shop personnel and daily operations.
  • Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals.
  • Direct the smooth, orderly and organized operation of the store.
  • Maintain a personal positive attitude and positive communications at all times.
  • Develop customer estimates and work orders. Direct Service Writer’s development of customer estimates and work orders. Assign work orders to the technicians.
  • Ensure selection of quality parts.
  • Ensure target margins are achieved.
  • Open and close store on a daily basis.
  • Perform daily accounting closing and balancing procedures.
  • Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners.
  • Ensure all equipment is fully operational and in good working order.
  • Ensure technicians have the resources needed to do their job.
  • Serve as primary communications interface to the customers, before, during and after service.
  • Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
  • Answer customer calls with enthusiasm and a smile in your voice.
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
  • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
  • Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
  • Other duties may be assigned.

Title: Automotive Service/Sales Manager

  • Do you have a passion for the automotive industry?
  • Do you have a proven history in automotive repair sales?
  • Do you like helping people?
  • Are you goal oriented
  • Do you like a fast paced, challenging work environment?
  • Would you like every weekend off to spend more time with your family and friends?

If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

Essential Duties and Responsibilities:

  • Greet every customer that enters our facility with hospitality and the highest level of respect.
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
  • Manage the store’s workflow in an effective and efficient manner.
  • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
  • Love your neighbor as yourself.
  • Maintain a positive attitude and team atmosphere at all times.
  • Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
  • Supervise and direct employees both at the counter and in the shop
  • Prepare business goals for each year.
  • To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
  • Directs, coordinates, and participates in performing customer service activities as dictated by work load.
  • Insure that all work is performed to proper specifications.
  • Assist other employees as needed.
  • Directly supervises 3 to 10 employees in the facility.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Other duties may be assigned.

Qualifications

Education and/or Experience Preferences:

  • ASE Service Consultant certification or equivalent experience.
  • Extensive knowledge of automotive systems and repairs.
  • Five years work experience in automotive customer service and service sales.
  • Supervisory or management experience in automotive customer service.
  • Proficiency in Windows based computer software and automotive store applications.
  • Experience in Tekmetric software application preferred, but not required.
  • Graduation from an industry recognized service training program also preferred but not required.

Certificates, Licenses, Registrations:

  • Current driver’s licenses.
  • Driving record acceptable to our current insurance carrier.
  • ASE Service Consultant certification or equivalent experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by a Service Manager to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

  • Being on your feet for the majority of the workday (standing, walking, etc)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Driving manual transmission vehicles
  • Keeping a brisk work pace in a high-volume environment
  • Using a keyboard and mouse several times daily
  • Using a standard handset phone several times daily

Additional Information

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice “At-will” employment practices.

To apply for this job please visit jobs.smartrecruiters.com.