Customer Service Officer (Order Management)


AVERY DENNISON

Company Description

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry.

With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com

Job Description

ABOUT YOUR ROLE: To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.

ORDER MANAGEMENT

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YOUR RESPONSIBILITIES WILL INCLUDE:

  • Receive the orders from Central orders desk.
  • Process sales order so that customer orders are dispatched.
  • To maintain daily KPI’s of orders.
  • Receive technical pack from RBO’s.
  • Coordinate with GPD for new item setup & pricing.
  • Send email to graphics for layout making and PR department for proofread.
  • Upload variable data on our online system as per order form received from customers.
  • Releasing the variable data on our online system as per order form received from customers.
  • Release and Batch customer online orders, Download  the layouts PDF and caps sheet.
  • Book orders in ORACLE system and get sales order number.
  • Send order to PPC/Production department within an hour for initiating production process (timeline may vary depending upon the order status).
  • Meanwhile send Proforma invoice to CFE accordingly to the PPC given promise dates, Except for agreed lead time orders, PI can be shared after booking, as a confirmation that we have preceded the order in production.
  • Communicate with staff from other areas in the organization, such as production, in case of any discrepancies.
  • Use databases or other computerized systems to maintain up-to-date records to track the status of not process orders.

CENTRAL ORDER DESK (COD):

YOUR RESPONSIBILITIES WILL INCLUDE:

  • Receive the orders on Central orders desk ([email protected]) ID.
  • Maintain the Batch file & KPI.
  • Update KPI, allocating BATCH and distribution of Orders to OM equally as per workload.
  • Run the VIPS Import report from Oracle for new orders.
  • Retrieve the data from TRIM FOR WINDOWS (TFW), and run the Trim Import report from Oracle for new Orders.
  • PULL the SIPS data once notification hits on RBIS ID.

Qualifications

EDUCATION , EXPERIENCE & SKILLS:

  • Graduation Degree. Master’s degree is a plus.
  • 2-3 years of experience.
  • Strong understanding of product and technical information
  • Excellent customer service skills
  • Good IQ & EQ
  • Analytical Skills, Good communication skills.
  • Proficiency in MS Excel

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER