Customer Service Representative


FULCRUM WORLDWIDE

Job Description

Title: Customer Service Representative

Location: Davenport, Iowa (Remote Work initially)

Duration: Full Time

Job Description

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Preferably looking for 3+ years’ experience candidate who has working experience in Call Center for Inbound/Out Bound

The Customer support is responsible for L1 support activities, with Personal Umbrella and Comprehensive Personal Liability products understanding. This person will responsible for inbound calls, customer clarifications, provide appropriate information and updates.

Call center agents should have insurance background, preferably Personal Umbrella basic knowledge
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics

Keep records of all conversations in our call center database in a comprehensible way
Call center agents will obtain client information by answering telephone calls; verifying information.
Determines eligibility by comparing client information to requirements
Informs clients by explaining procedures; answering questions; providing information.

If you are willing to apply, then please send your updated resume along with below mentioned details :

Availability to Join:

Availability for the first Telephonic Interview:

Candidate must be authorized to work in the United States

Fulcrum is an Equal Opportunity Employer and is committed to maintaining a discrimination-free workplace

Additional Information

All your information will be kept confidential according to EEO guidelines.

To apply for this job please visit jobs.smartrecruiters.com.

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