Delivery Marketing Manager


MINOR FOOD

Company Description

The Minor Food is one of Asia’s largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet. We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision.

To be a Global Operator of Multiple Food Brands with the Objective of Providing 100% Satisfaction to All Stakeholders. We also share an inspiring organization culture.

Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here.


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If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

Job Description

Job Purpose: 

As Delivery Manager you will manage one or more agile projects, typically to deliver a specific product or transformation via a multi-disciplinary, skilled digital team.

You’ll be adept at delivering complex digital projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed. Understanding customer’s needs and analyzing in term of channel, product, media and trade zone are keys focus to success.

Defining project needs and feeding these into the program/portfolio process will enable resource to be appropriately allocated. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

Main Responsibilities: 

Business

  • Ensure execution of operating standards that optimize returns on assets, increases sales and improves profits,
  • Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
  • Ensure crisis management system is followed as requires to maintain efficient operations.
  • Ensure good public relations efforts as requires enhancing and preserving a good company image
  • Focus on sales performance of all delivery channels in Thailand from Minor Food’s initiatives (1112) to third-party aggregators

Sales

  • Set sales target of the responsible areas and drive sales to ensure achieve target.
  • Evaluate sales trends and take appropriate action plan to close the sales gaps.
  • Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing

People

  • Support the Operations team to create, develop and update any related procedures/ systems and operational manual.
  • Coach, counsel and develop District Manager and Restaurant Manager in the achievement of company standards and their personal development plans.
  • Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
  • Utilize a communication process to ensure all staff is aware of expectations and performance standards.
  • Ensure that any government regulations are upheld by all management staff.

Customer

  • Ensure 100% customer satisfaction at all time.
  • Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.

Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner.

Qualifications

Job Specifications:

Education:

  • Minimum bachelor degree in Marketing or any related fields.

Experience:

  • Minimum 5 year experience in directing and leading sales and marketing team of international companies.
  • Proven experience in delivering digital projects and products
  • Proven experience using a range of agile project management methods
  • Proven experience balancing multiple priorities and dealing with ambiguity
  • Understanding of the digital landscape
  • Experience in matrix-managing multi-disciplinary teams

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you