Intern Desktop Engineer


WESTERN DIGITAL

Company Description

ABOUT WESTERN DIGITAL

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Job Description

*PLEASE STATE INTERNSHP PERIOD*

FOR MALAYSIANS ONLY

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Qualifications

REQUIRED:

  • Degree in IT Field
  • Pursuing a formal internship

PREFERRED:

  • Knowledgeable in IT Hardware / Software Support
  • Know how to perform time study

SKILLS:

  • Result-oriented individual
  • Hardworking and Willing to learn new strategy.
  • A good team player and can work across functional teams.
  • Works under close supervision.

Additional Information

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.

Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the “Equal Employment Opportunity is the Law” poster.

To apply for this job please visit jobs.smartrecruiters.com.