IT Support Engineer

Peaple Talent

Working alongside the IT Manager your dutires will include:

Day-to-day administration of IT infrastructure and systems

· Providing IT support to users across two locations with IT hardware and software queries

· Maintaining the IT helpdesk and resolving tickets for users (logging, tracking and closing service desk calls)

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· Diagnosing software and hardware faults when appropriate, and fixing issues as quickly as possible

· Take ownership and responsibility of user problems and be proactive when dealing with users of all levels.

· Ensure business support processes are followed and documented

· System checks including backup and antivirus monitoring and reporting

· Ensure that the asset database is maintained at all times

· Ensure IT service to business is resilient, reliable, and secure and aligned with business strategy and objectives.

· Have a good awareness and attitude to cyber security and proactively make suggestions of improvements

· Contribute to the overall IT strategy through project involvement

· Occasional out of hours support

Experience will include:

Ideally you will have experience in scripting/automation (JASON, XML, POWERSHELL).

Your skillset will consist of most of the following:

  • M365
  • Windows 10
  • Defender ATP
  • App Management
  • Bit Locker
  • Conditional Access & MFA
  • Teams
  • Exchange Online/Prem
  • InTune MDM
  • Azure
  • Scripting/Automation