Mandarin Associate


BOSCH GROUP

Company Description

BOSCH SERVICE SOLUTIONS, INC.

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services

By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014.

We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.


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Our competencies

We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients.

Our unique competence profile

360° solution know-how

Bosch global network of 40,000 engineers
More than 10,000 IT experts worldwide
60 business consultants (process redesign, user experience management, business modeling)

Powerful implementation

Global network of communication, monitoring, trust, and data centers
Bosch quality standards and quality gates in project management
Highest security and data protection standards

Operational excellence

5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year
Capability management and continuous training
State-of-the-art workforce management

Job Description

Take responsibility: Receive and professionally respond to user inquiries and requests via telephone, email, and case tracking system with speed, accuracy and proficiency (mobility services)

Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference

Conscientious coordination: Keep customer updated of case status and resolution times

Qualifications

Personality: stress resistance in emergency situations, team player, pleasant disposition and strong customer service attitude, pro-active, positive “can do” attitude, intercultural competence

Knowledge and experience: 1-2 years’ experience in customer service

Working practice: strong attention to details, quality-conscious and results-driven

Languages: Business English & Mandarin

* Education: Bachelor’s degree in any field

Schedule:  Shifting schedule, amenable to working weekends and holidays

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.

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