Resident Manager


Company Description

The University of Auckland is New Zealand’s leading University.  It employs over 5400 academic and professional staff to support over 41,000 students making us one of NZ’s largest employers.

The University of Auckland’s Ngā Wharenoho – Accommodation department is the largest operator of student accommodation in New Zealand. We house over 4500 students in a range of accommodation styles.

Our primary goal is to build and nurture a safe, supportive, enjoyable community for our student residents.

Job Description

The University is looking for a fixed-term parental leave cover Resident Manager for Carlaw Park Student Village from September 2021 until August 2022.

This community housed in our purpose-built Carlaw Park Student Village houses 697 Undergraduate, postgraduate and family students in 2-4-bedroom apartments.

Te Whiwhinga mahi | The opportunity

Reporting to the Head of Operations for Accommodation, you will have responsibility for the operations of this Hall of Residence. You will manage a team of professional staff (Administrator and Resident Coordinator) and student staff (Resident Advisers).

We are seeking a capable manager who can lead the development of a community that is safe, comfortable, supportive, conducive to academic success, and responsive to the needs of students/guests in residence.

You will role model appropriate sociability for your accommodation community as well as high levels of customer service for staff in your Hall. You will live onsite in the Hall and be prepared to respond to critical incidents when required.

After hours/weekend on-call is shared with a team of professional staff. You will be warm and open in your personal style but with a level of personal integrity that allows you to maintain consistent and respectful standards of behaviour within a community tolerant of diverse perspectives and needs.

For more information, please see Position Description

He kōrero mōu | About you

As a pragmatic operational manager, you will be able to deliver a high-quality service to our student residents. As a person with great empathy you will be attuned and responsive to the needs of the residents in your care.

Experience working within a similar environment is desirable and staff management is essential. Candidates will be tertiary qualified in a relevant discipline and as responsibility for the residents’/guest health and safety will be a large component of this role.

Ngā āhuatanga kei a mātou | What we offer

This is a great opportunity to join an innovative, professional, vibrant and rewarding work environment offering the satisfaction of supporting students and delivery a quality accommodation environment.

Additional Information

Me pēhea te tuku tono | How to apply

Applications should be submitted online, before the closing date of  Sunday 27th June and include an up to date CV and cover letter outlining what strengths you will bring to this role.

If you have any questions about this role, please contact Josh Chapman – [email protected]

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates.

In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for two weeks on arrival.

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to

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