Be important part of TSE team to provide Customer support
work local time to provide high quality customer support
being off-hours time emergency point of contact occasionally.
·Work closely with Sales team to
Provide expert support on trial/onboarding configurations
To be the specialist to conduct performance tests
Look after initial customer onboard (new customers and strategic customers)
Perform service activations/changes/deactivations
Work with Sales on customer implementations and trials
Manage Salesforce case for every unique inbound issue from sales.
·VIP3 strategic customer support
·VIP3 operational analysis report
·VIP3 customer monitoring and optimize configuration.
·Work with relevant parties to manage customer outage issues
·SFA setup completion notice
·Organize RCA/RFO documents to customer, maintain customer relationship.
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