Training Coordinator – T&S Legal Policy


TWITTER

Company Description

The teams in Twitter’s Trust & Safety (T&S) Legal Policy department are on the front lines of safety, speech, and policy issues that affect the Internet.

We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy.

We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mentality, and we’re always looking for ways to improve our policies and ourselves.

Job Description

WHO WE ARE

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The teams in Twitter’s Trust & Safety (T&S) Legal Policy department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy.

We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mentality, and we’re always looking for ways to improve our policies and ourselves.

WHAT YOU’LL DO

Twitter Trust & Safety seeks an experienced, goal-oriented, self-motivated teammate to join our Legal Policy (LP) team. If you’re organized, analytical, focused, proactive, and have global training management, project management, and tool development experience we’d very much like to speak to you.

The role will feature the administration of training programs within the global Legal Policy team, with a specific focus on coordination of Onboarding and Development Training.

The following are the responsibilities this role will have:

  • Complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Build, implement and drive modular training programmes across the department
  • Meet with process owners and training facilitators/SMEs to define and create training plans and schedules
  • Evaluate and document training activities and be responsible for ensuring employees receive/complete the required training
  • Assist and guide the development of training material and manuals, and implement various training methods such as workshops, conferences, meetings and demonstrations as needed
  • Establish and scale best practices for delivering of training in partnership with LP Management
  • Coordinate the development of training material and assessments as needed to enable successful implementation and utilization of the process or systems to employees
  • Work alongside the Legal Policy QA team to analyse department-wide training needs assessments and identify skills or knowledge gaps that need to be addressed
  • Seek and gather information from management, employees, and other departments regarding the effectiveness of completed training courses, with a goal of constant improvement
  • Measure employee’s information retention rates by issuing assessment tests on course materials
  • Continuously evaluate and propose improvements for existing processes and policies, working closely with teammates and LP management
  • Keep LP management up-to-speed on progress against project timelines, potential blockers, and other key developments.

WHO YOU ARE

You must be enthusiastic, dedicated, and focused on providing top-quality support for the coordination and seamless delivery of training programs;

You have:

  • Previous training development or project management training experience
  • Strong organizational experience, with a consistent track record of handling multiple projects to successful completion
  • Exceptional written and oral communication skills; can effectively communicate globally with teams and individuals of all levels
  • Excellent business judgment and critical thinking
  • Strong interpersonal and relationship building skills; able to achieve results through collaboration with managers and individual contributors within and outside of your team and department
  • Exemplary problem-solving and analytical skills; proactively recognizing needs, mitigating problems, anticipating issues, and developing solutions
  • An ability to constructively highlight inefficiencies in tools, processes, and workflows to key partners in order to close gaps

You can:

  • Collaborate with a global multicultural team of stakeholders who may (at times) have competing priorities
  • Manage numerous projects simultaneously under pressure and time constraints
  • Proactively recognize needs, anticipate issues, and propose viable solutions
  • You are:
  • Highly adaptable, patient, flexible, and determined
  • Extremely detail-oriented
  • Proficiency in training softwares
  • Results-oriented and self-motivated/driven; capable of working independently with both local and distributed teams with minimal guidance
  • Patient, determined, flexible, and open-minded
  • A total team player

REQUIREMENTS

  • 3 – 5 years experience as a training coordinator, training facilitator or trainer in a training focused role at a technology company
  • Bachelor’s Degree or equivalent education / experience
  • The ideal candidate will have experience with various training methodologies, including on-the-job coaching, mentorship programs, and e-learning.

PREFERRED

  • Comfort with JIRA, Confluence, and Salesforce
  • Google Suite knowledge and comfort with reporting interfaces
  • Train the trainer qualification

Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

This is a full-time role in Dublin and telecommuting is not an option.

Please be sure to specify all language skills, as well as your level of fluency in your application/resume.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Additional Information

Note:

Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

This is a full-time role in Dublin and telecommuting is not an option.

Please be sure to specify all language skills, as well as your level of fluency in your application/resume.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.