Waiter / Waitress


TIVOLI

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties.

From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

·         To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.

·         To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.


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·         Check out with your Supervisor before leaving your station or the floor for any reason

·         To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.

·         Follow all safety policies to ensure a safe work area

·         Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel

·         Maintain your station in accordance with standards at all times

·         Develop a complete knowledge of menus

·         Learn and correctly use the Point of Sale equipment and follow procedures

·         To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.

·         Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.

·         Check corridors for trays when returning from taking orders (Room Service)

·         Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

Qualifications

• with previous experience in Food & Beverage/Restaurant or Hotel operations
• Passion for excellent service
• Excellent team player
• Can able understand and speak English

To apply for this job please visit jobs.smartrecruiters.com.