Customer Experience Manager

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

WHAT YOU’LL DO

• Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
• Ensure the store is well-run, well-merchandised and well-staffed
• Attract, hire, retain and develop talented and passionate Customer Experience Representatives
• Maintain performance management records
• Execute the store’s annual business plan as delivered by the General Manager
• Engage and inspire our customers on the floor
• Make meaningful connections
• Create a warm and welcoming environment in our stores
• Leverage our product to tell stories
• Add joy to our customers’ lives
• Curate specific product collections for each customer you meet
• Leave a lasting impression

WHO YOU ARE

• 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
• Experience in retail or the services sector
• Proven track record in Operations and Visual Merchandising
• Passionate
• Enthusiastic
• Curious
• Humble
• Giving
• Driven

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.