Customer Service Coordinator- South and Central America

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

As a technology leader TOMRA Sorting Solutions continues to be a pioneer in sensor-based-sorting in the food, recycling & mining industries.

It is our attention to detail and efficiency in delivering our service that is of utmost priority. If you are a highly motivated and driven individual up for the challenge of working for an industry leader, you will fit right in.

Key areas of accountability are customer service and administration support for the Service Team.

• Coordinate and process quote enquires for spare parts and services
• Receiving and processing customer order for spare parts order, service for maintenance and breakdowns.
• Coordination of parts shipment with customer and local stock
• Handling of work orders for service engineer site visits including invoicing when services are completed
• Service agreement management & local customer stock reviews
• Receivables review & follow up.
• Service invoicing process.
• Coordinating for importation of products and spare parts.
• Produce reports measuring key service performance metrics such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visits
• Assist with Field Service Engineer travel arrangements & client visit coordination with the supervisor.
• Control the H&S documents of the service team.
• Provide other support to sales and service teams.
• Provide other support & arrangements to local organization.

This role would suit a hardworking person who is hands-on, has customer service experience and advanced organizational skills with an eye for detail.

• Quality and Accuracy: Ensures quality of work adheres to company standards at all times.
• Customer Focus: Recognize and ensures that high quality service is delivered to the customers at all times.
• Attitude Work Ethic and Teamwork: Works as an effective member of the team towards achieving the team goals, and demonstrates an appropriate work ethic at all times.
• Initiative and Problem Solving:  Demonstrates appropriate levels of initiative by thinking outside the box and providing appropriate suggestions or implementing changes as appropriate.
• Time Management/ Flexibility and Multitasking: Manages workloads within appropriate timescales, making use of available tools and resources.
• Professionalism: Behaves in a professional and ethical manner at all times.  Reflecting the appropriate company image.
• Communication: Demonstrates effective written and oral communication both with internal and external customers.
• Sensible Spending: Ensures appropriate use of company resources at all times.
• Productivity: Achieves the company set productivity targets.
• Ownership: Takes appropriate levels of ownership for tasks and delivery at all times

Requirements

• University degree in business management or relevant field preferred or
• Advanced diploma in a relevant field with equivalent experience below
• Minimum 3 years’ experience in customer facing service or operations role
• Advanced PC skill (MS-Word, Excel, PowerPoint, Outlook)
• Demonstrated ERP or CRM usage experience
• Preferred CRM system knowledge
• Excellent communicational and interpersonal skills both in Portuguese and English. Advanced Spanish language a plus.
• Experience in identifying technical components is advantageous

Interested?

We look forward to hearing from you! Please apply with an up-to-date CV (in English).

*TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. 

All your information will be kept confidential according to EEO guidelines.