Manager, Client Execution

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

This role is concerned with selling of all products in an asset class and cross-sell on related products. The individual would be required to identify and leverage cross-sell opportunities across the Wholesale Client Segment. The individual must be able to solution for a client where their needs are fairly common and the market is stable. The individual will be expected to operate in a single complex market or even across multiple markets.

Essential Functions:

Sell products & package solutions to targeted client segments & sectors, to acquire new clients & originate new business with existing clients to grow share of wallet. To provide thought leadership to drive overall relationship management outcomes, market share & competitiveness. Engages & resolves different needs across multiple clients & integrates all client experience touch points in environments with more variable hand-offs. Identifies trends & patterns that impact client requirements.

Solutioning The requirement to leverage client/market insights and trends to provide input into optimal solutioning design outcomes. Solutions (originates) new business opportunities where the client need is aligned to their current business model. Co-ordinates solutioning tactics in an environment that is relatively stable (liquidity and regulations)

The requirement to adhere to the Client SBG risk and regulatory framework, to ensure the transparency of dealings, respect client rights, ensure fair pricing, good execution and after sales client experience. Ensures compliance within relevant risk and regulatory frameworks . Tactics concerned with new solutions and not existing products only.  May be across multiple jurisdictions.

The requirement to be aware of technology evolutions, client digital appetites and requirements and partnering to be able to scale products and solutions to meet client needs.  Drives technology enablement value proposition to create client centric technology evolutions so that the Portfolio can stay ahead of competitors.

The requirement to ensure the integrity and compliant management of GM client data to be able to provide insights and reliable reporting of key client metrics. Applies client and market data, analytics and reporting  to better inform client origination and retention.

The requirement to look to the internal and external realties and potentials to better plan for the Portfolio by collaborating with other segments and partners to deliver against business objectives. Identifies trends and disruptors to improve performance of the overall business with a 1 year horizon.

The requirement to sell commoditised products to clients by leveraging price competitiveness. Largely relies on digital channels.  Sells all products in an asset class and also bundles cross-sell opportunities with secondary products. Looks at product performance across multiple clients.

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Macro Generic
Global Markets Client Execution
3-4 years

Demonstrate evidence of deeper understanding of integration across asset classes. Demonstrate evidence of knowing how to identify cross-sell opportunities across the bank filter and leverage multiple sources of credible data to originate sales opportunities (horizon up to 1 year).

Demonstrate evidence of knowing how to interpret trends to apply to clients’ businesses to source shorter cycle opportunities. Demonstrate evidence of knowing how to optimize the value chain and key handover points including technology enablement to improve client experience. Successful track record of client portfolio revenues

Product knowledge expereince- FX and Money Markets

Behavioural Competencies:

• Articulating Information
• Convincing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Interacting with People
• Making Decisions
• Providing Insights
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working

Technical Competencies:

• Business Acumen (Audit)
• Client Retention
• Customer Understanding ( Consumer Banking)
• International Market Knowledge
• Local Market Knowledge
• Market Analysis
• Product Knowledge (Trading, Transacting)
• Trade Execution