Operations Agent – HWO


Website Dhlglobal DHL Express


A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4!

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en


The Operations Agent HWO is responsible for ensuring a smooth process flow for both inbound and outbound shipments is achieved on a daily basis making sure all relevant GSOP / ISO procedures are followed.

  • Perform the duties and requirements of the role in accordance with employment terms and conditions
  • Maintain a professional contact on the two-way
  • Assist with a range of Operations tasks as required.
  • Maintain a thorough knowledge of the DHL network, service directory, customs, IATA, regulations, vehicle policy and procedures, products and services so that shipments are processed accurately to adhere to transit times and avoid any clearance delays.
  • Provide suggestions to improve operational efficiencies or business needs
  • Maintain a proactive and careful attitude toward the security of facility, freight and personnel
  • Provide accurate and complete paperwork for shipment movement and any financial transactions
  • Handle all freight with the maximum possible care Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle
  • Perform any other associated tasks as reasonably required within the scope of the role
  • Ensure that all inbound and outbound shipments are 100% sorted, processed and scanned to comply with standards and ensure that prompt and accurate data is available to the network.
  • Check and modify all outbound shipments at reweigh stage to ensure 100% accuracy of HAWB destination routing.
  • Ensure that all weighing, volumetric charging and trunking movements of outbound shipment are completed 100% accurately and in a timely manner.
  • Open/Close flights, which includes 100% containerisation and ensure that all on forwarding shipments are 100% accurately processed
  • Ensure 100% CIA imaging compliance for all WPX shipments so that they can retrieve instantly for copying, checking as required.
  • To be successful in this role, you will need:
  • Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
  • Excellent verbal communication skills and interpersonal style
  • Excellent personal presentation, grooming and hygiene
  • Good clear command of the English language
  • Reasonable knowledge of local metro areas
  • Ability to work in a variety of weather conditions with exposure to the elements
  • Excellent organisational skills, including the ability to prioritise workload
  • Demonstrated exceptional customer service experience and focus
  • Ability to effectively contribute as a team member as part of a busy team
  • Proven ability to work under pressure in a fast-paced, time-sensitive environment
  • Demonstrated ability to use initiative/judgement to solve job-related issues
  • Prior experience in the transport industry is preferable
  • Demonstrates a high level of commitment, energy and resilience.
  • Committed to delivering quality results and exceeding expectations.
  • Eye for detail
  • Good at building relationships and interpersonal skills
  • Self-motivated and able to work pressure and time deadlines
  • Adheres to company policies and procedures
  • Sound educational background, with basic knowledge of the Service Industry

Posting Legal Entity DHL Worldwide Express (Dubai) LLC

To apply for this job please visit dhlexpress.taleo.net.

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