Call Centre Executive (Arabic Speaking)

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Website SellAnyCar SELLANYCAR.COM

Company Description

SellAnyCar.com offers a new, safe and convenient way of selling your car throughout the Arab world. Use our free car valuation service regardless of make and model to determine the best-used car price.

Take advantage of the professional and gratis car inspection and the fast car buying service by SellAnyCar.com – the perfect alternative to time-consuming and tiring advertisements.

SellAnyCar.com offers free car deregistration, part-exchange and settlement of bank loans and mortgages. In any situation, we offer you a fast, easy and fair car buying service.

Job Description

To support the goal of providing our company’s customers/Dealers with a world-class experience. In particular, the Customer Service Officer assesses and recommends improvements in long-term operations, and creative initiatives to improve the customer experience.

  • Actively call cold Dealers and make them participate in car auctions.
  • Achieve calling and lead generation targets.
  • Should have good convincing and sales ability to close deals.
  • Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
  • Monitoring service levels and contact centre volumes to make recommendations for real-time queue management.
  • Responsible for escalating and tracking contact centre-impacting events such as system outages, access issues and volume changes.
  • Ensuring that the contact centre meets daily and interval goals.
  • Implementing customer win-back strategies.
  • Implementing CRM campaigns
  • Creating analyses and reports

Personality Traits

Self-starter, time management, customer focus, individual accountability, team player and quick learner.

Qualifications

  • Arabic- and English-Speaker.
  • Ability to manage multiple tasks concurrently, including complex projects.
  • Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
  • Strong working knowledge of MS Suite (Excel, Access, Word).
  • Self-motivated and self-directed, with a positive attitude.
  • Experience in a customer-driven environment.
  • Accepts responsibility, accountability and takes pride in work.
  • Critical and creative thinking are essential.
  • Must have a flexible schedule and be willing to work varied hours and days.

Additional Information

Medical Insurance for Self

To apply for this job please visit jobs.smartrecruiters.com.


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