Client Success Manager

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Website INTELERAD

Company Description

Over the last 20 years, Intelerad has grown into a leader of the medical imaging software industry. Our distributed solutions play a vital role in the delivery of healthcare across 11 time zones and 3 continents.

We take pride in being a world-class healthcare solutions company with more than 500 employees and over 1,000 customer sites.  Our workplaces encourage growth and professional development.

We are Intelerad.  Join us if you want to be the best version of yourself and make a difference in healthcare.

Job Description

The Client Success Manager is responsible for proactively engaging, nurturing, and bringing success to our clients while also keeping Intelerad’s best interests at heart. They will be responsible to ensure that our clients achieve their desired outcomes at every stage of their journey and that they realize continued value from our solutions and services.

●         Partner with clients to maximize their return on investment

●         Through proactive regular contacts, establish a relationship at all client levels

●         Ascertain a deep understanding of the clients’ unique challenges and how our solutions drive value

●         Assess and initiate project requests to address clients’ needs and build comprehensive Statement of Works and quotations

●         Mobilize internal technical teams to meet clients’ goals

●         Manage escalations for client issues, act as a liaison between Intelerad technical departments and the client, ensure resolution and recommend process improvement

●         Be the point of escalation for critical client issues and recommend process improvement

●         Present client progress vs. goals during business reviews

●         Understand the client’s changing needs and update the plan accordingly

●         Generate engagement and drive solution adoption along the customer journey; particularly during: go-live, on-going usage, solution upgrades, and renewals – help clients get the most from product updates and new services as they become available

●         Assess training needs, recommend delivery options and additional training development to support clients’ self-sufficiency

●         Be the point of escalation for critical client issues and recommend process improvement

Qualifications

●         University degree or pertinent working experience

●         Minimum 3 years of experience  in client facing roles in Software and IT industry

●         Experience to secure and maintain professional work relationships and interact with clients at all levels  (experience with C-Suite executives is an asset)

●         Desirable to have exposure and understanding of RIS/PACS workflows within private radiology, hospital and imaging centers

●         Ability to travel up to 20%

●         You are a natural relationship builder and love working in the healthcare space

●         Amazing track record in a Client Services Role

●         You like to travel across Australia/NZ and have a valid driver’s license & passport

●         You thrive in a multitasking fast-paced environment

●         You are confident, have high-energy and are a great team player

●         Polished communication skills in English (both oral and written)

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application

To apply for this job please visit jobs.smartrecruiters.com.


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