Community Director – NE



Company Description

Multifamily Property Management

Job Description

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client’s expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).



1. Client Relations

  • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

  • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
  • Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

  • Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
  • Ensure all open positions are filled in a timely manner.
  • Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations.
  • Oversee and exhibit professional leasing techniques.
  • Ensure completion of the monthly Market Surveys and analysis.
  • Develop and implement advertising and marketing strategies for the apartment community as needed.
  • Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
  • Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Develop and oversee the implementation of resident retention programs.
  • Ensure the safety, comfort and privacy of all property residents.
  • Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

  • Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
  • Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
  • Participating in the development of and managing to the approved operating budget.
  • Accurately processing vendor invoices and managing accounting month end.
  • Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
  • Assist in budget preparation and delivery.

7. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.
  • Maintain current permit, licensing, and inspection requirements.
  • Maintain compliance with OSHA requirements.

8. Facility Maintenance 

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion.
  • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management’s Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.



Minimum Requirements:

  • Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • May Require a Valid Driver’s License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Additional requirements for Affordable Housing properties:

  • Must have a minimum of 2 years’ experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
  • Affordable Housing Accreditation (e.g.: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs.

Skills Required:

  • Yieldstar
  • Yardi
  • Weblisters
  • On-Site
  • Microsoft Word
  • Microsoft Excel
  • Knock
  • Craigslist
  • Adobe Acrobat
  • Google Mail (GMail)
  • Google Drive
  • Internet Use
  • Basic Computer Skills
  • Customer Service
  • Management

Additional Information


  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

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