Customer Service Advisor

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Website Manpower

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client. Full time or Part Time available.

Come and join this fantastic team before Christmas – £9.50 per hour with a £500 in hand bonus paid after 6 months (pro-rata) Full training provided


As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini’s clients.

What you’ll do

  • Respond to incoming requests, via telephone, email and webchat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you’ll bring

  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytical skills
  • Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

To apply for this job please visit www.totaljobs.com.


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