VAM Systems
Job Description
We are currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.
Required Experience:
• Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles.
• Practical knowledge of digital fraud threats (e.g., phishing, account take over, social engineering, mule accounts).
• Prior exposure to alert-handling systems or banking fraud case management tools is preferred.
• Customer service or transaction verification experience is highly valued.
Skills & Competencies:
• We are looking for skilled fraud analysts who will operate around the clock, ready to respond to any fraud incident being reported.
• Excellent verbal and written communication skills, especially for customer calls and internal coordination.
• Analytical and risk-oriented thinking to identify patterns and escalate effectively.
• Attention to detail for documentation, case tracking, and escalation notes.
• Ability to handle sensitive interactions with professionalism, especially under pressure.
• Comfort with working in a rotational shift setup including overnights, weekends or holidays.
• Team collaboration mindset, especially when working with compliance and fraud recovery teams.
Language Requirements:
• Fluent English is mandatory.
• Arabic is a strong advantage.
• Must be able to document and communicate clearly, particularly during urgent cases.
Educational Qualifications:
• Bachelor’s degree, based on Bank’s internal procedural requirements.
Key Responsibilities:
• Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays and overnight.
• Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
• Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
• Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems
• Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities and take urgent preventive actions.
• Whenever necessary, contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.
Joining time frame: 2 weeks (maximum 1 month)
To apply for this job please visit jobs.smartrecruiters.com.
