Front Office Manager

For travelers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction.

This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation.

Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit.

Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English, both spoken and written
Additional Information

Other language such as German/ Spanish/ French is an advantage