Records, Mail, Support Assistant


Website scc_csc_fr Correctional Service Canada

Correctional Service Canada – Information Management Services
Ottawa (Ontario)
$50,821 to $54,857For further information on the organization, please visit Correctional Service Canada

Closing date: 4 August 2021 – 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

About Us
The Correctional Service Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.
Our Mission

The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens while exercising reasonable, safe, secure and humane control.

See the following link below for other examples:

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level with various language requirements listed in the Language Requirements section.

In addition, this process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), various security requirements and conditions of employment. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

1. Experience working in a records environment
2. Experience in processing incoming and outgoing mail.
3. Experience in using Electronic Document Management Systems (such as Documentum, RDIMS, Levelink, or GCDocs etc.)
4. Experience providing client services

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

1. Experience using GCDocs.

The following will be applied/assessed at a later date (essential for the job)

Various language requirements
English or French essential
English essential
French essential
Bilingual imperative BBB/BBB

Information on language requirements


1. Ability to organize and determine priorities
2. Ability to communicate effectively in writing
3. Ability to communicate effectively orally


1. Effective interpersonal skills
2. Dependability
3. Client service orientation
4. Attention to details

The following may be applied/assessed at a later date (may be needed for the job)

Organizational Needs:

In support of achieving a diversified workforce, consideration may be given to
candidates self-identifying as belonging to one of the following employment equity groups: aboriginal peoples, persons with a disability, visible minorities and women.


1. Ability to shelve and remove boxes weighing an average of 15 kilograms
2. Ability to climb mobile ladders to retrieve files from boxes situated on shelving up to 10 feet high

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

Please note that you do not need to have the asset qualifications to be considered for this selection process

An assignment, secondment, or acting appointment requires approval of your supervisor.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

To apply for this job please visit

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