Security Supervisor £12.50ph


Website mitie MITIE

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers to hospitals, schools and government offices.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Description

 Job objectives and responsibilities

  • Reporting directly to the Account Manager, Manager and the FM team, you will be responsible for the supervision of a team from the Security Control Room, Front of House Services, Loading Bay and Mailroom.
  • Supervision of all CCTV, access control and alarm systems for the premises whilst adhering to the Data Protection Act 1998 and overseeing the supervision in these activities
  • To be conversant with all life safety systems, and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions and Emergency Preparedness & Response Plan
  • Ensuring all site and company procedures are adhered to. Assessment, audit and review of current procedures and practices, making recommendations for change or amendment as required
  • Become the out of hours (if shift worker) lead and ensure that all incidents specific to the premises and robustly handled and escalated where required
  • To work in any of areas or undertake any roles specifically delegated by your Line Manager.
  • To provide the highest level of customer service ensuring that all persons either visiting or working at the site are treated courteously and professionally at all times.
  • To supervise a work environment that adheres to the Health & Safety procedures and policies of Mitie/JLL and the client ensuring a duty of care to all persons on the site.
  •  To ensure that a detailed handover between each shift and subsequent communication of shift reports and briefings are carried forward to site personnel.
  • To continually support new initiatives and contribute towards the development of the site in the drive to establish ‘best in business practices across all Mitie/JLL locations.
  • To actively promote a team ethos ensuring the seamless delivery of exceptional service standards to internal and external customers.
  • To act as an ambassador to the client organisation ensuring that their business is represented accordingly in all the duties undertaken by you.
  • To use a range of communication methods to keep the team informed and motivated. This will include handover documents and daily occurrence records.
  •  Devising & implementing regular training plans, training needs analysis and 121 meetings with each team member to ensure a full understanding of the roles and responsibilities of the premises
  • To ensure that all post holders are fully trained and licensed to undertake their specific duties
  • Ensuring that all personnel have the appropriate uniform, PPE and equipment whilst performing duties whilst working in all environments or positions at the premises
  • Ensuring a total security service is enforced and provided to the client whilst also ensuring staff and client relations are not put under and unnecessary duress because of this. Develop and maintain excellent working relationships at all levels.
  • An ability to adopt a partnership approach and facilitate collaborative working relationships at all levels to achieve objectives and desired service delivery. Work in partnership with service partners/key services and customers’ representatives, ensuring all aspects of the site requirements are effectively managed


Main duties

  • Oversee the scheduling of staff and ensuring the site is manned to contractual specifications 3 months in advance, including the company absence management process.
  •  Ensure that all staff (core and relief) and dressed in accordance with the standards of the premises at all times. Uniform to be worn as prescribed by the client including PPE on a 24/7 basis.
  • Ensure that all site documentation including DOR, key logs, access passes, equipment and CCTV in line with the DPA is fully up to date and accurate records kept, regular audits maintained to ensure site compliance adhered to.
  • Ensuring all issues and incidents are dealt with and escalated in a timely, professional and efficient manner. All incidents which occur on the Estate and buildings to be accurately reported, escalation and with the detail provided without exception. Providing high quality is written and verbal post-incident/occurrence briefing reports.
  •  Ensure accurate records are maintained of all equipment including alarm systems, monitoring and report any defects to maintenance contractor and the JLL management team on a daily shift basis to ensure appropriate and timely response and repair of equipment.
  • Implementing new procedures across the portfolio. Ensure that security measures are integrated, implemented and tested. Ensuring the written instructions (assignment instructions, risk assessments) are in date, in line with the current requirement and signed by both the security personnel and client
  •  Provide up to date and relevant standard operating procedures to ensure that all duties required by JLL and Mitie are covered and are clear and concise so that the security team can understand and perform said duties
  • To ensure that all incidents involving Mitie personnel are investigated thoroughly and escalated to your line management
  •  Ensure that any packages or parcels delivered to or taken from the contract premises and recorded and tracked throughout the process whilst in the building environment
  • Where applicable, ensure that parcels and scanned (where applicable and if an Xray scanner is available) are in line with the on-site procedures
  • To ensure that recruitment is undertaken for any vacant positions. Postholders will ensure that the positions are posted through the Mitie vacancy process and will undertake interviews where applicable.
  • Ensure that all parts of the premises are adequately secured during the shift and that where officers are in place they are fully aware of their duties and responsibilities.
  • Ensure that all staff use the automated system to book on/off and complete check calls. Any discrepancies to this process must be escalated to the Manager/Account Manager
  • To ensure that any issued passes to clients arriving after the reception staff have gone are thoroughly audited so a comprehensive handover with the outgoing Security Officer will be essential
  • Ensure that the site written instructions (assignment instructions/standard operating procedures etc) are read fully and signed and dated once read
  • Ensure that risk assessments are read in full and signed and dated once read. Always fully the risk assessments laid down on the premises.
  • Ensure that the site written instructions (assignment instructions/standard operating procedures etc) are read fully and signed and dated once read
  • Ensure that risk assessments are read in full and signed and dated once read. Always fully the risk assessments laid down on the premises.
  • Ensuring that all operatives have been provided with the correct standard of uniform and PPE to undertake their roles on the premise. Any uniform or PPE required to be escalated to the line manager for ordering
  • To ensure that all new starters or relief personnel are fully trained with all required tasks expected for them to undertake their duties on site. Documents of training to be kept and operatives who are being trained to sign and date their training. Supervisor to sign off on all training on-site.
  • Training matrixes to include all core duties for the premises contracted/costed training as part of the contract and online training through Mitie. Robust matrixes kept with all completed training and to include refresher training in all areas of the matrixes
  • Regular welfare/wellbeing meetings to be undertaken with each team member to ensure that they are well supported whilst working for Mitie. Any challenges or concerns to be raised with the Account Manager where applicable.
  • Ensure that every operative has an annual appraisal with key objectives and a midterm review.
  • Review opportunities to run collaborative training sessions with the service partners and client which directly benefit the premises

Additional Information

Person Specification

  •  Experience in service delivery within a demanding corporate environment
  • Excellent communication skills include the ability to compile detailed reports and security practices.
  • IT is literate with the ability to work competently in multiple system applications.
  • Excellent administrative skills & attention to detail
  • Proactive with excellent time management and task prioritisation skills

Health and Safety responsibilities

  •  Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

Information Security

  •  Ensure compliance with Mitie’s information security procedures in all activities;
  •   Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;

Additional Information

It’s the little things that count –

On top of the usual rewards you’d expect to see from a large company, such as – holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people’s well-being and enjoyment at work.

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed upon with the post holder throughout the period of employment.

The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable

To apply for this job please visit

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