Service Coordinator

Laura Canada is an iconic and innovative family business that operates Laura and Melanie Lyne, two major brands of women’s clothing. Based in Laval, Quebec, Laura Canada designs, produces, markets, and distributes quality clothing across Canada. 

We are proud to employ over 2,000 dedicated colleagues and operate over 140 stores and two online stores. Our success is based on the unconditional commitment of our team to deliver an exceptional customer experience while embodying our values ​​of integrity, respect, team spirit, performance, and passion.

We believe that an exceptional customer experience is driven by our commitment to provide an exceptional experience for our employees.

The masculine gender is used as a generic, for the sole purpose of not overburdening the text.

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk, and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service at the cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client) .
• Captures all relevant customer information including emails and enters them into the CRM (Customer Relations Management) system.
• Promotes effectively the loyalty program to all customers.
• Promotes and executes Customers Orders.
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.

2. Merchandise and Visual Presentation

• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Places goods on sales floor in accordance with visual merchandising directives.
• Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout store, read Email and takes action.
• Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
• Is responsible in maintaining the cash desk clean and organized.

3. POS System

• Executes all POS procedures accurately and efficiently (ie refunds, transfers, customer orders, etc.).
• Controls all cash handling and adheres to LP policies and procedures (ie float counts, deposits, etc.).
• Places a sense of urgency in executing administrative requirements as directed (ie extracting communications received via email, customer orders, supply orders, etc.).

Requirements

• Experience in a retail environment preferred
• Sense of urgency
• Basic computer skills
• Conducts oneself in a professional manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• English and / or French as required

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Role summary

Laura Canada’s Service Coordinator assists with merchandise management, including receiving merchandise, merchandising, window displays, price drops, checkout service and preparing merchandise for shipment . He offers exemplary service to all clients.

Critical functions

1.Customer service

• Offers exemplary customer service at the cash counter (interrupting tasks when a customer needs help, managing the queue, greeting customers in line, carefully folding and handling merchandise, thanking the customer, go around the cash counter to give the purchase to the customer). 
• Collects all relevant customer information, including email addresses, and enters them into the CRM (Customer Relationship Management) system.
• Effectively promotes the loyalty program to all customers.
• Handles customer service issues and questions relating to returns, sales orders and exchanges in a professional and positive manner.

2. Merchandise and visual presentation

• Unpack and accurately check all received merchandise, steam it as needed and remove unnecessary labels quickly.
• Assists managers in changing the location of products within the store to ensure that merchandise and color themes are consistent, especially when new merchandise regularly arrives and old merchandise is selling.
• Assists managers in changing the location of products within the store to ensure that merchandise and color themes are consistent, especially when new merchandise regularly arrives and old merchandise is selling.
• Reduces prices and prepares merchandise for shipment with speed and accuracy.

3. POS system

• Performs all POS procedures quickly and efficiently (ex .: refunds, transfers, customer orders, etc.).
• Controls all handling of money and complies with loss prevention policies and procedures (e.g. working capital accounts, deposits, etc.).
• Demonstrates a sense of urgency in performing requested administrative tasks (eg, withdrawing communications received by email, placing customer orders and orders for supplies, etc.).

Requirements

• Retail experience preferred
• Great intuition for visual presentation
• Sense of urgency
• Complete tasks quickly.
• Basic computer knowledge.
• Excellent communication and interpersonal skills
• Behave in a professional manner.
• Ability to accept feedback and make changes quickly
• Demonstrate initiative on an ongoing basis.
• Attention to detail
• Positive and confident attitude
• Passion to continue to learn, grow and adapt
• French or English, as the case may be