Team Leader – Operations



Job Description

A people management role that is critical in delivering the best possible service from Nielsen products. You will be a trusted partner across Nielsen Commercial and Operations multifunctional teams to drive a holistic approach in delivering against the manufacturer client needs and ensure service delivery in accordance with global standards and KPIs, alongside acting as a hotspot escalation contact across the industry pillar based on the client demand.

You will lead a team of Client Solution Architects and Client Solution Consultants who are accountable for the direct management of manufacturer Clients for all operational elements, including quality, delivery and maintaining the relevance of their data deliverables. Your team are operational experts in tools and solution design, also accountable for delivering new category set ups and major re-segmentations.

Key Responsibilities  

  • Accountability for the overall client health, current and future client requirements and client/strategic ad-hoc projects within your pillar
  • Driving alignment, prioritization and engagement by working collaboratively with other functions and roles involved in delivery such as Commercial, Customer Success and Product Leadership and other Operational functions such as Data Science.
  • Deploy and manage initiatives to ensure quality, efficiency and capabilities meet the requirements
  • Supporting the Industry Lead with communication on service enhancements and crisis management.
  • Coaching and mentoring team members, setting up objectives, goals, development plans, conducting 1-1s and feedback sessions, managing team’s workload and priorities.
  • Level 1 Escalation point for clients and sub-industry escalations
  • Driving cost leadership
  • Monitoring client health KPIs to ensure the quality and service issues are clearly identified and aligned with commercial prioritization.
  • Leading and coordinating a team of Client Solution Architects and Client Solution Consultants working across client projects and translating client needs into technical requirements for execution.
  • Overall accountability for the timely and accurate resolution of client requests and issues (including quality performance, feasibility investigations) for manufacturer clients within your sub-industry pillar.
  • Recruitment and onboarding of new team members.
  • Capacity management within your sub-industry – aligning and coordinating Client Solution Architect and Client Solution Consultant availability to ensure projects are prioritized and timelines communicated.
  • Accountable for compliance with the requirements of the Unbudgeted Work Orders, Salesforce, Pipeline and all operational processes. Report out to Industry Leads on compliance concerns
  • Participating in project pipeline prioritization discussions and ensuring that your sub-industry client needs are represented.
  • “Advocate” of Operations, to provide solutions that meet the clients’ needs and which are cost effective and technically sustainable
  • Looks for standardization and improvement opportunities and deployment of strategies to meet company’s objectives
  • Work experience
  • Minimum 3 years of experience in an operations environment
  • People management experience


Work experience :

  • Minimum 3 years of experience in an operations environment
  • People management experience
  • Solid understanding of Retail Measurement Service, Consumer Panel Service and FMCG market, previous experience of working with Nielsen databases and software is a good advantage.
  • Strong can-do attitude and self-initiative, demonstrating the ability to achieve results and driving teamwork.
  • Flexible and agile commitment to challenge and deliver solutions that support growth.
  • Excellent communication skills (both verbal and written) and interpersonal skills.
  • Strong knowledge of business English, both verbal and written.
  • Strong business acumen, with a curiosity for FMCG markets, Technology and platform evolution and how that translates into NielsenIQ products.
  • Collaboration with others and influencing skills, capable of working as part of a team in a challenging and demanding environment.
  • Project management; good organizational and time management skills.
  • A passion for developing and coaching others
  • Ability to work and lead a team in a virtual environment, with tight deadlines and under pressure.
  • Ability to build trusted partnerships across all stakeholders, liaising with different levels of seniority within external clients, commercial and operational teams.
  • Able to plan, assess risk, priorities and manage capacity, knowing when to escalate.
  • Strong client-orientated mindset.
  • Proficient in Microsoft Office 365
  • Knowledge of Belgian/Dutch/Polish labor and employment laws would be an asset
  • Familiarity with Lean methodology/Continuous Improvement

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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